Client Guidelines and Terms of Business

 

Tutor Qualifications

 

Tutors introduced by ELS Education Ltd are highly qualified with university degrees, teaching certificates, professional qualifications or a combination thereof. Although mostly from a school teaching background, Tutors also come from other walks of life including training establishments. This allows tuition to be offered in business, commercial and technical subjects too.

Tutor selection process includes taking up professional references and checks with CRB.

To enable us to provide a fully professional service we would be very grateful to hear from you if a Tutor provided by us falls short of your expectations in any way.

 

The Tuition Session

 

Different Tutors have different teaching methods and styles. One of the primary benefits of private tuition is that the Tutor can tailor his/or her method to the needs of the individual student in a way that cannot be achieved in the larger group classroom setting. There is no set pattern or material for private tuition. Every student is an individual; student and Tutor need to find their best approach together. The background information given before starting is of great help and the Tutor will ask for any additional information needed.

Please ensure that tuition can be conducted in a quiet atmosphere conducive to concentration on the tuition involved. Provision of resources is usually the responsibility of the client.

 

Tuition normally consists of one-hour sessions. Shorter or longer sessions should be agreed in advance.

At the start, it can be difficult to determine how much tuition a student requires. ELS Education Ltd tries to be as flexible as possible as it is important to get the balance right for you or your child. Some parents use private tuition as a year round supplement to their child's education.

 

For others, just a few sessions may be required as a top-up and confidence builder prior to an exam. All parents and students would like to see private tuition as a quick fix, in reality it is not. It can take time for trust and rapport to be built between Tutor and child. ELS Education Ltd will endeavour to find a suitable match between the Client and Tutor taking into account the Tutors available to ELS Education Ltd, and your individual requirements, which you communicated to us prior to our assignment to you of a Tutor. However, sometimes a Tutor's teaching method or personality may not suit the student involved. If this is the case, please contact us straight away, and we will do our best to find a replacement as soon as possible.

 

Responsibilities

 

A Tutor cannot be held responsible for chaperoning minors, nor guarding a house and household effects while Tutoring. Please ensure that a responsible adult is on the premises at all times. This is also a requirement of our safeguarding policy.

 

Attendance

 

The minimum charge for the attendance of a Tutor at a session is your hourly rate of charge for that Tutor. Please note that there can be considerable preparation involved before each session of tuition, in addition to travel time and cost to the Tutor.

Where One-to-One Tuition sessions are missed, pupils will not be entitled to additional sessions to make up for the missed sessions unless at least 24 hours prior notice of intention to miss a session is given.

 

Payment

 

Private tuition fees are payable on a pay as you go basis for the stipulated hours booked by the parent.

Illness & Holidays

Please contact your Tutor directly over such matters, especially during the usual holiday periods, giving a minimum of 24 hours' notice (except in unforeseeable situations). Cancellations without due notice will be charged at the one-hour rate.

 

Tuition Stopped-by Tutor

 

If a Tutor, for any reason, has to stop tuition mid-course, ELS Education Ltd will endeavour to replace that Tutor as soon as possible, subject to availability, in order to minimise disruption to the student's progress.

Policies

Any opinion expressed by a Tutor is not necessarily an expression of the opinion of ELS Education Ltd.

 

Medical

 

(a) Parents must supply all details of the pupil’s medical history and/or allergies to ELS Education Ltd and must notify ELS Education Ltd immediately if there are any changes to the information supplied.

 

 

Examinations

 

The Centre does not take any responsibility for entering private tuition pupils for external examinations.

 

Data Protection

 

Personal data provided by or relating to Parent, Payer or pupil will be used by ELS Education Ltd for the purposes of fee billing and collection; maintaining pupil records; providing information to third parties (e.g. Department of Education, UCAS) as required in connection with provision of a pupil’s education; statistical analysis; market research; communications including ELS Education Ltd publications and promotional material; and any other purpose as notified by ELS Education Ltd to the information commissioner.

 

Marketing

 

A pupil’s details may be used in our marketing materials including the pupil’s first name and details of educational achievements. A pupil’s photo may also be used in our marketing materials. We may also use video footage including your child. If you do not wish your child’s details or photos, or footage including your child, to be used in such a way, you must inform us in writing within seven days of the dated Application Form.

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